Privacy Policy

Dusk & Down ("we", "us") respects your privacy. This policy explains what we collect, why, and the choices you have. We operate from Canada and serve customers worldwide.

What we collect

Order information: name, shipping and billing address, email, phone and payment details (processed securely by our payment providers — we never store full card numbers).
Account & contact information: details you give us when you create an account, subscribe to email/SMS, or contact support.
Usage data: pages viewed, device and browser information, and similar analytics collected through cookies and pixels.

How we use it

To process and ship your orders, provide support, send transactional messages, run our store, prevent fraud, and — only with your consent — send marketing you can opt out of at any time.

Sharing

We share data only with the partners who help us run the business (payment processors, shipping carriers, email/SMS and analytics providers) and where required by law. We do not sell your personal information.

Cookies & tracking

We use cookies and pixels (such as analytics and advertising tools) to understand and improve your experience. You can control cookies through your browser settings.

Your rights

Depending on where you live (including under Canada's PIPEDA, the GDPR and the CCPA), you may have the right to access, correct, delete, or port your data, and to withdraw consent. Email hello@duskanddown.com to make a request.